Important Information

Complaints Policy

What should I do if I have a complaint?

If you have any complaints about the services we have provided to you, you should take the following steps:

Contact your financial adviser or contact us by any of the following means:
Post: 1/9 Coventry Rise, Howrah TAS 7018
Email: dean@wealthelements.com.au
Phone: 0434 983 602

We will acknowledge your complaint within 24 hours of receipt if practicable to and we will try and resolve your complaint quickly and fairly.

If you need additional assistance to lodge a complaint, please use any of the above methods to contact us and we can engage accessibility services such as interpreters if required or we can assist you.

If the complaint can’t be resolved to your satisfaction within 30 days, you have the right to refer the matter to the Australian Financial Complaints Authority (‘AFCA’). ElementsFP Pty Ltd is a member of AFCA. AFCA can be contacted on:
Post: GPO Box 3, Melbourne, Victoria, 3001
Email: info@afca.org.au
Phone: 1800 931 678

Where we need more time (for example due to complexity or difficulties investigating your complaint), we will write to you to let you know that we need more time, the reasons why and that you have the right to refer the matter to the AFCA is you are dissatisfied.

Terms of Use

GENERAL

Information provided on this website is general in nature and does not constitute financial advice.

Wealth Elements Pty Ltd has taken reasonable care in providing this information, unless expressly stated, it should not be construed as being specific to your investment objectives, financial situation or particular needs.

Wealth Elements Pty Ltd will endeavour to update the website as needed. However, information can change without notice and Wealth Elements Pty Ltd does not guarantee the accuracy of information on the website, including information provided by third parties, at any particular time.

This information is prepared for residents of Australia only. Any currency references are references to Australian dollars unless otherwise specified.

Unless otherwise specified, copyright of information provided on this website is owned by Wealth Elements Pty Ltd You may not alter or modify this information in any way, including the removal of this copyright notice.

Further, Wealth Elements Pty Ltd disclaims any liability for loss, damage, cost or other expense which you may incur as a result of any information provided on this website, to the extent that such liability is not excluded by law.

Wealth Elements Pty Ltd is an authorised representative of ElementsFP Pty Ltd. ABN: 58 156 381 056. AFSL: 460 778